Privacy Policy

This Statement explains the practice of Fairwood Holdings Limited ("Fairwood" or "We" or "Us" or "Our") in relation to the collection of your personal data ("Data") through the web page situated at ("Website") and the use thereof. Any reference to "You" and "Your" when used in this Statement includes any person who accesses this Website and submits Data.Please read through this Statement carefully. By using the Website or submitting your Data to us, you agree to accepting this Statement. We have the right to change or amend this Statement from time to time. Any such changes or amendment will be posted on the Website. By continuing to use the Website following such changes or amendments of this Statement, you agree to be bound by such changes or amendments. However, if the change or amendment relates to how we collect and use the Data, we will ask for your consent prior to such change or amendment.

1 Personal Data (Privacy) Ordinance

In collecting, using, storing, retaining, disclosing, transferring, providing, allowing access to, protecting and accessing Data, we comply with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong SAR) ("PDPO").

2 Collection of Data and Information


When you use the Website, we may collect Data including but not limited to your name, address, contact details (including telephone, mobile and fax numbers), credit card details (if you place an order with us), email address, IP address, operating system type, browser type, domain name, access time and other information relating to other persons relevant to the information or services you have requested, from you which will be used as follows:(a)for verification of identity and record for the purposes of recruitment, providing services and goods you ordered and/or customer services;(b)to fulfill your order for products or services and processing of order, payment and any amounts outstanding;(c) to store contact details on our internal database;(d) to generate surveys on user traffic on the Website;(e) to respond to and process any query from you or fulfill requests submitted by you;(f) for evaluation and further enhancement of our products and services;(g)for conducting surveys relating to our customers, products, services, activities, promotions or events.


You acknowledge and agree that the provision of your Data to us is voluntary.


You may change at any time your preference with regard to the information and materials you received from us or our use of your Data by sending an email to or in writing to 2/F, TRP Commercial Centre, 18 Tanner Road, North Point, Hong Kong marked to the attention of Customer Service Officer.

3 Use of Data for Direct Marketing


We also intend to use your Data for direct marketing communications such as direct mail, email, telephone and SMS containing news, offers and promotions on food, beverage, catering products and services.


We are not allowed to provide your Data to any third party for direct marketing purposes without your written consent.


If you do not wish to receive any direct marketing communications, please email your request together with your name to or write to 2/F, TRP Commercial Centre, 18 Tanner Road, North Point, Hong Kong marked to the attention of Outside Catering Officer.

4 Security

We will use adequate security technologies and procedures to protect the Data from unauthorized access, use or disclosure. However, due to the nature of the Internet and technology, it is possible that others may intercept the information you are sending to or transmitting through the Website. We do not warrant that the Website is impenetrable or invulnerable to hackers.

5 Disclosure, Retention and Storage of Data


You acknowledge, agree and authorize us to retain and store the Data in one or more of our databases within or outside Hong Kong.


Except with your prior consent or as permitted by law, we will not transfer, disclose, provide or allow access of your Data to any third party except as stated below:(a)Fairwood Fast Food Limited and Professional Institutional Catering Limited being subsidiary companies respectively;(b) our employees;(c) credit companies for payment transactions;(d)any person or organization to whom we are required to make disclosure to in accordance with the requirements of applicable laws, court order, administrative policies or regulations, guidelines, directives or orders given or issued by any regulatory, governmental, tax, law enforcement or other authorities, or self-regulatory or industry bodies in or outside Hong Kong, or in connection with any legal proceedings, or for establishing exercising or defending legal rights in Hong Kong;(e)any person, organization or entity for the purpose of conducting due diligence in connection with business, merger, acquisition or transfer of business; and(f)any person, organization, entity or authority to facilitate identification of an individual involved in a life threatening or emergency situation.You acknowledge, agree and authorize us to transfer, disclose, provide or allow access of your Data to execute, implement or comply with any term of our Terms and Conditions or this Statement.

6 Data Access and Correction

You are entitled to check whether we hold Data about you and to access any such Data, and if applicable, to require us to correct any inaccurate Data or update it. If you wish to access, correct or update your Data, please email or write to 2/F, TRP Commercial Centre, 18 Tanner Road, North Point, Hong Kong marked to the attention Customer Service Officer. We will endeavour to respond within 40 days of your request in compliance with the PDPO.

7 Cookies

We may use cookies on this Website. Cookies are small bits of information that are automatically stored by a website on a person's web browser in his/her computer that can be retrieved by that website. The information collected by cookies is anonymous aggregated research data, and contain no name or address information or any information that will enable anyone to contact you via telephone, email or any other means. Most browsers are initially set up to accept cookies. Should you wish to disable those cookies you may do so by changing the settings on your browser. However, as cookies are necessary for some features of the Website to work, e.g. to maintain continuity during a session, if they are disabled, those features may not work properly and this may cause some of our webpages to display incorrectly or not at all.

8 Minors

We are not obliged to check or verify your age and assume that you are of the age of 18 or above. If you are under the age of 18 or do not have the ability to enter into a contract, you should not provide any Data on this Website without prior consent from your parents/guardians. Parents/guardians are advised to monitor their children/minors when they are online.

9 General Provision

In case of any conflict or inconsistency between the English and Chinese versions of this Statement, the English version shall prevail over the Chinese version (which is provided for information purposes only).

10 Further Information

If you have any query about this Statement, please email them to